Privacy Policy

Privacy Policy

Effective Date: August 19, 2026

Waves Family Health LLC (“Waves Family Health,” “we,” “us,” or “our”) respects your privacy and is committed to protecting information you provide when you visit or interact with our website, www.wavesfamilyhealth.com (the “Website”).

This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our Website and related online services.

This Privacy Policy applies primarily to information collected through our Website. It does not replace or supersede our Notice of Privacy Practices, which describes how Waves Family Health may use and disclose protected health information (PHI) in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and other applicable laws.

1. Information We Collect

Depending on how you interact with our Website, we may collect information that you voluntarily provide to us, information collected automatically when you use our Website, and information received through third-party services that we use to operate our practice.

Information You Provide Directly

You may voluntarily provide information to us when you:

·      Contact us through our Website;

·      Request information about our practice or services;

·      Schedule or request an appointment;

·      Request a meet-and-greet;

·      Complete a website check-in or other online form;

·      Enroll in or inquire about a membership;

·      Access or use a patient portal;

·      Communicate with us by email, telephone, text message, or other electronic means;

·      Make a payment or provide billing information; or

·      Otherwise communicate with Waves Family Health.

Depending on the service you use, information you provide may include your name, telephone number, email address, date of birth, appointment information, billing or payment information, and other information you choose to provide.

Automatically Collected Information

When you visit our Website, certain information may be collected automatically by our website hosting platform, service providers, or other technologies. This may include:

·      Internet Protocol (IP) address;

·      Browser type and version;

·      Operating system;

·      Device type;

·      Approximate geographic information;

·      Pages visited;

·      Date and time of visits;

·      Referring website or page;

·      General information about how you interact with the Website; and

·      Other technical information necessary to operate, secure, and improve the Website.

We may use this information to maintain Website functionality, monitor Website performance, improve our services, detect security issues, and understand general Website usage.

2. Cookies and Similar Technologies

Our Website may use cookies, local storage, pixels, tags, scripts, or similar technologies to provide functionality, remember preferences, maintain security, analyze Website usage, or improve the user experience.

Our website platform, Duda, may use certain technologies in connection with operating and providing the Website. Other third-party services or embedded content may also use cookies or similar technologies.

We may add or change analytics, advertising, scheduling, communication, or other technologies in the future. If we do so, we will take reasonable steps to ensure that their use is consistent with applicable law and this Privacy Policy.

You may be able to control or disable certain cookies through your browser settings or through cookie-management tools made available on our Website. Disabling certain cookies may affect Website functionality.

3. How We Use Information

We may use information collected through the Website to:

·      Respond to questions and requests;

·      Schedule and manage appointments;

·      Provide information about Waves Family Health and our services;

·      Process memberships and payments;

·      Communicate with patients and prospective patients;

·      Provide access to online services and patient portals;

·      Improve our Website and services;

·      Maintain the security and functionality of our Website;

·      Detect, prevent, and investigate fraud, abuse, or security incidents;

·      Comply with legal and regulatory requirements; and

·      Carry out other purposes permitted by applicable law.

When information constitutes protected health information under HIPAA, we will use and disclose that information in accordance with applicable HIPAA requirements, our Notice of Privacy Practices, and other applicable law.

4. Medical Information and HIPAA

Waves Family Health is a healthcare practice and may receive health-related information through certain Website functions.

Our Notice of Privacy Practices describes how we use and disclose protected health information and explains your rights under HIPAA.

The Website Privacy Policy should be read together with our Notice of Privacy Practices when information relates to your healthcare.

Please Use Appropriate Channels for Sensitive Medical Information

Our general Website contact forms and other publicly accessible Website features may not be appropriate for transmitting highly sensitive medical information.

Unless a particular Website feature is specifically designed for secure healthcare communication, please do not use a general contact form to submit information such as detailed medical histories, diagnoses, prescription information, test results, or other sensitive medical information.

When available, patients should use the secure patient portal or another communication method designated by Waves Family Health for transmitting sensitive medical information.

5. Online Scheduling, Membership, and Patient Services

Waves Family Health uses third-party technology providers to support certain practice functions, including online scheduling, membership administration, patient services, payment processing, and electronic health-related services.

For example, Waves Family Health uses Hint Health to provide certain membership, patient, and related healthcare technology services.

Information submitted through a third-party service may be subject to the privacy practices and terms of that service in addition to this Privacy Policy. When Waves Family Health provides protected health information to a service provider acting on our behalf, we require appropriate protections as required by applicable law, including HIPAA requirements when applicable.

6. Payments

Waves Family Health may use third-party payment processors to process payments for memberships, services, or other transactions.

Payment information may be collected and processed directly by the applicable payment processor rather than being stored directly by Waves Family Health.

We may also use payment functionality provided through Hint Health or another healthcare technology provider.

The handling of payment information by a third-party payment processor may also be governed by that provider’s privacy policy and terms of service.

7. Electronic Communications

If you provide us with your telephone number or email address, we may use that information to respond to your requests and, where appropriate, communicate with you regarding appointments, membership, services, billing, or other matters related to your relationship with Waves Family Health.

Depending on the circumstances and applicable law, communications may occur by telephone, voicemail, email, text message, or other electronic means.

Electronic communications may present certain privacy and security risks. Please do not send highly sensitive medical information through ordinary email or text messaging unless Waves Family Health has specifically instructed you to do so through an appropriate secure communication method.

You may have the ability to opt out of certain non-essential communications. Opting out of certain communications may not prevent us from sending necessary administrative, appointment, billing, security, or other transactional communications.

8. How We Share Information

Waves Family Health does not sell your personal information for monetary consideration.

We may disclose information when reasonably necessary to operate our practice, provide requested services, communicate with you, process payments, maintain our Website, comply with legal obligations, or protect our rights and safety.

Depending on the circumstances, information may be shared with:

·      Technology and website service providers;

·      Appointment scheduling providers;

·      Patient portal and healthcare technology providers;

·      Payment processors;

·      Information technology and security providers;

·      Communication providers;

·      Professional advisers and service providers;

·      Government agencies or law enforcement when required or permitted by law; and

·      Other persons or organizations when you request or authorize the disclosure or when otherwise permitted by applicable law.

When protected health information is involved, disclosures will be made in accordance with HIPAA and our Notice of Privacy Practices.

9. Third-Party Websites and Services

Our Website may contain links to or integrations with websites and services operated by third parties.

Examples may include patient portals, appointment scheduling services, payment services, social media platforms, video services, or other external websites.

We are not responsible for the privacy practices, content, security, or policies of third-party websites that we do not operate.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

10. Future Analytics and Advertising Technologies

We may use analytics or advertising technologies in the future to better understand Website usage, improve our services, measure the effectiveness of communications, or promote Waves Family Health.

Examples of technologies that may be used in the future include website analytics services, advertising platforms, conversion tracking, cookies, pixels, or similar technologies.

Before implementing technologies that may involve protected health information, Waves Family Health will evaluate their use for compliance with applicable privacy and security requirements.

We will not rely solely on this Privacy Policy as authorization to disclose protected health information to an analytics or advertising provider where applicable law requires another legal basis, authorization, contractual protection, or other safeguard.

11. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information in our possession against unauthorized access, use, disclosure, alteration, or destruction.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

If we become aware of a security incident affecting protected health information, we will provide notifications as required by applicable law.

12. Data Retention

We retain information for as long as reasonably necessary to fulfill the purposes for which it was collected, operate our practice, maintain appropriate business and healthcare records, resolve disputes, enforce agreements, comply with legal and regulatory requirements, and otherwise meet our legitimate business obligations.

Retention periods may differ depending on the type of information and the circumstances under which it was collected.

13. Children’s Privacy

Our Website is intended primarily for adults and parents or guardians seeking healthcare services.

We do not knowingly use our Website to collect personal information from children for purposes unrelated to providing or arranging healthcare services.

If you believe that a child has provided personal information through the Website inappropriately, please contact us.

14. Testimonials, Reviews, and Other Public Content

Waves Family Health may display testimonials, reviews, comments, photographs, or other content relating to our services when appropriately obtained and used.

We will take appropriate steps to obtain any required authorization before publicly identifying a patient or using protected health information in a testimonial or other promotional material.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Website, services, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Effective Date” at the beginning of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Waves Family Health LLC
1115 Wellness Way, Oveido FL 32765
Phone: 407-612-2518
Email: drwinterton@wavesfamilyhealth.com

You may also contact us through the contact information provided on our Website.

17. Separate Notice of Privacy Practices

This Website Privacy Policy is separate from our HIPAA Notice of Privacy Practices.

Our Notice of Privacy Practices explains how Waves Family Health may use and disclose protected health information and describes the privacy rights available to our patients.



A current copy of our Notice of Privacy Practices will be made available through our Website and upon request.

Last Updated: August 19, 2026