Terms Of Use
Waves Family Health's Online Terms and Conditions
Waves Family Health LLC Website Terms of Use
Effective Date: August 19, 2026
Welcome to the website of Waves Family Health LLC (“Waves Family Health,” “we,” “us,” or “our”). These Terms of Use (“Terms”) govern your access to and use of www.wavesfamilyhealth.com and any related online services, features, forms, scheduling tools, patient resources, and other digital services made available by Waves Family Health (collectively, the “Website”).
By accessing or using the Website, you agree to these Terms. If you do not agree with these Terms, please do not use the Website.
These Terms should be read together with our Privacy Policy and, where applicable, our Notice of Privacy Practices and any separate terms provided by third-party services used by Waves Family Health.
1. Purpose of the Website
The Website is provided to give information about Waves Family Health, our direct primary care services, membership options, healthcare services, and practice information.
The Website may also provide access to online scheduling, membership enrollment, patient communications, patient portal services, payment services, forms, educational materials, and other features.
Information provided through the Website is intended for general informational and administrative purposes and is not a substitute for individualized medical care.
2. No Medical Advice Through the Website
Information contained on the Website is provided for general educational and informational purposes.
Although the Website is operated by a physician and healthcare practice, information published on the Website should not be considered personalized medical advice, diagnosis, treatment, or a substitute for consultation with a qualified healthcare professional.
Your individual medical circumstances may differ from the information presented on the Website.
Do not rely on information obtained from the Website to diagnose or treat a medical condition without consulting an appropriate healthcare professional.
3. No Emergency Medical Services
The Website is not intended for emergencies.
If you are experiencing a medical emergency, severe symptoms, or a condition that you believe requires immediate attention, call 911 or seek care at the nearest emergency department.
Do not use the Website’s contact forms, email, text messaging, scheduling tools, or other online services to request emergency medical assistance.
Waves Family Health does not guarantee that messages, forms, emails, or other electronic communications will be reviewed immediately.
4. No Guarantee of Response Time
Although Waves Family Health makes reasonable efforts to respond to communications in a timely manner, we do not guarantee that communications submitted through the Website will be received, reviewed, or answered within a particular period of time.
Electronic communications may be delayed, interrupted, misdirected, or otherwise affected by technical problems.
When a matter is urgent but not an emergency, contact the practice using the appropriate telephone number or other communication method provided by Waves Family Health.
5. Patient Portal and Online Patient Services
Certain portions of our online services may allow established patients to access health information, communicate with members of their healthcare team, schedule appointments, view certain test results, manage membership information, or use other patient services.
These services may be provided through third-party healthcare technology platforms, including Hint Health.
Access to patient portal services may require identity verification, account credentials, and compliance with additional terms or requirements established by the applicable platform.
Patient Account Security
You are responsible for maintaining the confidentiality of your username, password, verification codes, and other account credentials.
You should not share your login credentials with another person.
You are responsible for activity occurring through your account unless you promptly notify Waves Family Health or the applicable service provider of suspected unauthorized access.
If you believe that your account has been compromised, contact Waves Family Health or the applicable technology provider promptly.
6. Verification of Identity
Waves Family Health may use reasonable procedures to verify your identity before providing access to certain patient information, changing account information, providing sensitive information, or performing certain actions on your behalf.
Identity verification may occur electronically, by telephone, in person, or through other reasonable methods.
Verification procedures will be designed to protect patient information without unnecessarily creating barriers to lawful access to health information.
7. Access to Health Information
Patients may have rights under applicable law, including HIPAA, to access and obtain copies of their protected health information.
Nothing in these Terms is intended to limit or eliminate rights that patients have under applicable law.
The Website or patient portal may not display every piece of information maintained by Waves Family Health, and the availability of particular information through the portal may depend on the functionality of the applicable technology platform.
If you need access to health information that is not available through the patient portal, you may contact Waves Family Health to request access through an appropriate method.
8. Test Results and Health Information
Certain laboratory results, imaging results, clinical information, or other health information may be made available electronically through the patient portal.
The timing and availability of information through the portal may depend on clinical workflows, laboratory or diagnostic providers, technology systems, applicable law, and other circumstances.
The fact that information is not immediately visible through the portal does not necessarily mean that the information has not been received or incorporated into the patient’s health record.
Patients should contact Waves Family Health if they have questions about information appearing in their portal or believe information is missing or inaccurate.
9. Electronic Communications
By choosing to communicate with Waves Family Health electronically, you acknowledge that electronic communications may include email, text messaging, patient portal messaging, video communications, or other electronic methods.
Electronic communications may carry certain privacy and security risks.
Waves Family Health will use reasonable safeguards appropriate to the communication method being used. However, no electronic communication method can be guaranteed to be completely secure.
For sensitive medical information, patients should use the secure patient portal or another communication method specifically designated by Waves Family Health whenever appropriate.
10. Appointment Scheduling
The Website may allow you to request or schedule appointments.
Submitting an appointment request does not necessarily mean that an appointment has been confirmed. An appointment is considered confirmed only when Waves Family Health or its scheduling system provides confirmation.
Appointment availability may change, and Waves Family Health reserves the right to modify or cancel appointments when reasonably necessary.
Patients are responsible for providing accurate contact and scheduling information.
11. Membership and Direct Primary Care Services
Information about Waves Family Health’s direct primary care membership, pricing, services, and policies is provided for informational purposes.
Membership enrollment may be subject to a separate membership agreement, financial policy, or other terms provided during enrollment.
If there is a conflict between these Website Terms and a separate written membership agreement, the terms of the applicable membership agreement will control with respect to the membership relationship.
12. Payments
Certain Website functions may allow you to make payments or provide billing information.
Payments may be processed through third-party payment or healthcare technology providers.
Waves Family Health does not necessarily store complete payment-card information on its own systems.
You agree to provide accurate and current payment information and to use payment services only for lawful purposes.
Additional terms and conditions of the applicable payment processor may apply.
13. Accuracy of Information
We make reasonable efforts to keep information on the Website accurate and current.
However, healthcare services, membership pricing, availability, office hours, policies, providers, and other information may change.
We do not guarantee that all information on the Website will always be complete, current, or error-free.
You should contact Waves Family Health directly to confirm important information before relying upon it.
14. Educational and Health Information
The Website may contain articles, videos, links, health information, educational materials, and other content relating to health and wellness.
This material is provided for educational purposes only.
Health information can become outdated as medical knowledge and recommendations change. Information on the Website should not be relied upon as a substitute for an evaluation by your own healthcare professional.
15. Third-Party Websites and Services
The Website may contain links to websites, applications, platforms, products, or services operated by third parties.
These may include healthcare technology platforms, patient portals, payment processors, scheduling systems, video platforms, social media websites, laboratories, pharmacies, healthcare providers, or other resources.
Waves Family Health does not control and is not responsible for the content, security, availability, privacy practices, or terms of third-party websites or services.
Your use of third-party websites or services may be subject to their own terms and privacy policies.
A link to a third-party website does not necessarily constitute an endorsement, recommendation, referral, guarantee, or warranty by Waves Family Health.
16. No Endorsement or Guarantee of Third-Party Services
Nothing on the Website, including links to other websites, should be interpreted as promoting, referring, recommending, endorsing, guaranteeing, or warranting any particular healthcare provider, healthcare service, product, organization, business, website, or other third party unless expressly stated otherwise.
Patients remain responsible for evaluating third-party services and determining whether they are appropriate for their individual circumstances.
17. Testimonials and Reviews
The Website may contain testimonials, reviews, comments, or other statements from patients or other individuals.
Testimonials reflect the individual experiences and opinions of the persons providing them and do not guarantee that another person will have the same experience or outcome.
Individual healthcare results vary.
Any testimonial involving a patient will be used in accordance with applicable privacy laws and any required authorization.
18. Intellectual Property
Unless otherwise stated, the Website and its contents, including text, graphics, photographs, logos, designs, videos, educational materials, and other content, are owned by or licensed to Waves Family Health LLC and are protected by applicable intellectual property laws.
You may access and use Website content for your personal, non-commercial purposes.
You may not reproduce, distribute, modify, publicly display, publish, sell, or otherwise exploit Website content without prior written permission from Waves Family Health, except as permitted by applicable law.
19. Prohibited Uses
You agree not to use the Website:
· For any unlawful purpose;
· To impersonate another person or entity;
· To provide false or misleading information;
· To gain unauthorized access to accounts, systems, or information;
· To interfere with the operation or security of the Website;
· To introduce malware, viruses, or other harmful code;
· To attempt to access information belonging to another person;
· To scrape, copy, or systematically collect Website content without authorization;
· To use automated systems in a manner that interferes with Website operation; or
· In any manner that violates applicable law.
20. Website Availability
We make reasonable efforts to maintain the availability of the Website, but we do not guarantee that the Website or any particular feature will always be available, uninterrupted, secure, or error-free.
We may modify, suspend, or discontinue portions of the Website or particular features at any time.
21. Privacy
Your use of the Website is also subject to our Privacy Policy, which explains how Waves Family Health collects, uses, and protects information obtained through the Website.
Our Privacy Policy does not replace our HIPAA Notice of Privacy Practices.
Where applicable, patient health information will be handled in accordance with HIPAA and other applicable laws.
22. No Waiver of Patient Rights
Nothing in these Terms is intended to waive, limit, or eliminate any right or protection that cannot lawfully be waived, including rights provided to patients under HIPAA or other applicable federal or state law.
If any provision of these Terms conflicts with a mandatory legal requirement, the applicable legal requirement will control.
23. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the Website and its content are provided on an “as is” and “as available” basis.
Waves Family Health does not guarantee that:
· The Website will always be available;
· Website content will always be accurate or complete;
· The Website will be free from errors or interruptions;
· Information transmitted through the Website will always be secure; or
· The Website will meet every user’s particular needs.
Nothing in this section is intended to disclaim any warranty or responsibility that cannot legally be disclaimed.
24. Limitation of Liability
To the fullest extent permitted by applicable law, Waves Family Health LLC and its owners, physicians, employees, contractors, and service providers will not be liable for damages arising from your use of, or inability to use, the Website or third-party services accessed through the Website, except to the extent such liability cannot legally be excluded or limited.
This limitation does not eliminate or limit liability for matters that cannot legally be excluded or limited under applicable law.
25. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your intentional misuse of the Website, violation of these Terms, or violation of another person’s rights.
Nothing in this section requires you to indemnify Waves Family Health for matters that cannot lawfully be shifted to you.
26. Changes to These Terms
Waves Family Health may modify these Terms from time to time.
When changes are made, we will update the “Effective Date” at the beginning of these Terms.
Your continued use of the Website after updated Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
If a change materially affects your rights or obligations, we may provide additional notice where appropriate.
27. Termination or Restriction of Website Access
We may restrict or terminate access to Website features when reasonably necessary to protect the Website, our patients, our systems, or our business, or when a user violates these Terms.
Any restriction of access to a patient portal or healthcare record will remain subject to applicable patient-access rights and other legal requirements.
28. Governing Law
These Terms will be governed by and interpreted in accordance with the laws of the State of Florida, without regard to conflict-of-law principles, except to the extent federal law controls.
29. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
30. Entire Agreement
These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the agreement governing your use of the Website.
Separate agreements, including membership agreements, patient portal agreements, financial policies, and other healthcare-related agreements, may contain additional terms that apply to those specific services.
31. Contact Us
If you have questions about these Terms of Use, please contact:
Waves Family Health LLC
1115 Wellness Way, Oveido FL 32765
Phone: 407-612-2518
Email: drwinterton@wavesfamilyhealth.com
Last Updated: August, 19, 2026
